General Wallet Questions

What is a digital room key in your wallet?

A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.

How can I tell if I can use a Wallet key?

If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.

I am not able to add my digital room key to Wallet. What should I do?

Don’t worry: You can contact our support team at +49 69 742628 at any time and ask for assistance!

Can I use a digital room key and a physical hotel key card at the same time?

Yes, you can use both.

What if I have multiple stays at a hotel?

If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.

Link to: Room Key in Apple Wallet FAQ

Google Specific Questions

What happens to my digital room key in Google Wallet if I lose my Android phone?

If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device – Google Account Help.

Which devices support digital room key in Google Wallet?

Android: Android 9 or higher with NFC turned on.

Google Wallet: The latest version of Google Wallet app (recommended).