Important Security Notice – Beware of Fraudulent Messages and Payment Requests

Fraudulent WhatsApp messages circulating

There has been a recent increase in fraudulent WhatsApp messages
in which unknown individuals pose as hotel staff.
Under various pretexts, guests are asked to confirm their booking details
or to enter payment and credit card information
via a link included in the message.

Our hotel’s name may also be misused for such fraud attempts.

Please note: We never send WhatsApp messages
asking you to enter or submit payment details,
credit card information, or personal data.

How can you recognize a genuine message from our hotel?

Our official contact details:

• Phone: +49 69 742628
• Email: Exclusively via our official domain @fairhotelgroup.de
• Website: www.fairhotelgroup.de

Pay close attention to the full sender address of any email.
The domain following the @ symbol is the crucial part.

Please note: The display of our hotel name or logo as the
WhatsApp sender is not proof of a message’s authenticity.
Phone numbers and email addresses can also be imitated
in fraudulent messages.

What should you do?

1. Do not click on any link in a WhatsApp message
   purportedly from our hotel that asks you to enter personal
   data or payment information.
2. Never enter your credit card number, security code
   (CVC/CVV), passwords, or other confidential data via
   such a link.
3. Do not reply to suspicious messages and do not transmit
   any documents or personal information.
4. Contact our hotel exclusively via the official contact details
   known to you to verify the authenticity of a message.
5. If you have already entered data, contact your bank or
   credit card provider immediately and have your card
   blocked if necessary.

Your safety is important to us

We regret that fraudsters misuse hotel names
to exploit the trust of guests.

Please be especially vigilant if you are asked on short notice
to confirm your booking, make a payment, or enter
credit card details.