{"id":328,"date":"2026-09-28T10:56:09","date_gmt":"2026-09-28T08:56:09","guid":{"rendered":"https:\/\/europa.fairhotelgroup.de\/fishing-mails\/"},"modified":"2026-09-28T14:42:50","modified_gmt":"2026-09-28T12:42:50","slug":"fishing-mails","status":"publish","type":"page","link":"https:\/\/europa.fairhotelgroup.de\/en\/fishing-mails\/","title":{"rendered":"Fishing-mails"},"content":{"rendered":"<div  class='flex_column av-14pil-430904118c18fe878d37622d35dd1a3b av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div  '     ><section  class='av_textblock_section av-mul0iq8l-c36419670cdbb530d65a426ea799ecfe '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><section class=\"security-notice\">\n<h1>Important Security Notice \u2013 Beware of Fraudulent Messages and Payment Requests<\/h1>\n<div class=\"security-alert\"><strong>Attention: Fraud attempts using our hotel&#8217;s name<\/strong><\/div>\n<h2>Fraudulent WhatsApp messages circulating<\/h2>\n<p>There has been a recent increase in fraudulent WhatsApp messages<br \/>\nin which unknown individuals pose as hotel staff.<br \/>\nUnder various pretexts, guests are asked to confirm their booking details<br \/>\nor to enter payment and credit card information<br \/>\nvia a link included in the message.<\/p>\n<p>Our hotel&#8217;s name may also be misused for such fraud attempts.<\/p>\n<p class=\"security-important\"><strong><br \/>\nPlease note: We never send WhatsApp messages<br \/>\nasking you to enter or submit payment details,<br \/>\ncredit card information, or personal data.<br \/>\n<\/strong><\/p>\n<h2>How can you recognize a genuine message from our hotel?<\/h2>\n<p>Our official contact details:<\/p>\n<ul>\n<li><strong>Phone:<\/strong> +49 69 742628<\/li>\n<li><strong>Email:<\/strong> Exclusively via our official domain <strong>@fairhotelgroup.de<\/strong><\/li>\n<li><strong>Website:<\/strong> <a href=\"https:\/\/www.fairhotelgroup.de\">www.fairhotelgroup.de<\/a><\/li>\n<\/ul>\n<p>Pay close attention to the full sender address of any email.<br \/>\nThe domain following the @ symbol is the crucial part.<\/p>\n<div class=\"email-example email-genuine\">\n<h3>\u2713 Example of an official email address<\/h3>\n<p><strong>reservierung@fairhotelgroup.de<\/strong><\/p>\n<p>The domain is exactly fairhotelgroup.de.<\/p>\n<\/div>\n<div class=\"email-example email-fake\">\n<h3>\u2715 Examples of fake email addresses<\/h3>\n<ul>\n<li>reservierung@fairhotelgroup-payment.com<\/li>\n<li>fairhotelgroup@booking-confirmation.com<\/li>\n<li>payment@fairhotelgroup.net<\/li>\n<\/ul>\n<p>These domains do not belong to our official hotel domain.<\/p>\n<\/div>\n<p>Please note: The display of our hotel name or logo as the<br \/>\nWhatsApp sender is not proof of a message&#8217;s authenticity.<br \/>\nPhone numbers and email addresses can also be imitated<br \/>\nin fraudulent messages.<\/p>\n<h2>What should you do?<\/h2>\n<ol>\n<li><strong>Do not click on any link<\/strong> in a WhatsApp message<br \/>\npurportedly from our hotel that asks you to enter personal<br \/>\ndata or payment information.<\/li>\n<li>Never enter your credit card number, security code<br \/>\n(CVC\/CVV), passwords, or other confidential data via<br \/>\nsuch a link.<\/li>\n<li>Do not reply to suspicious messages and do not transmit<br \/>\nany documents or personal information.<\/li>\n<li>Contact our hotel exclusively via the official contact details<br \/>\nknown to you to verify the authenticity of a message.<\/li>\n<li>If you have already entered data, contact your bank or<br \/>\ncredit card provider immediately and have your card<br \/>\nblocked if necessary.<\/li>\n<\/ol>\n<h2>Your safety is important to us<\/h2>\n<p>We regret that fraudsters misuse hotel names<br \/>\nto exploit the trust of guests.<\/p>\n<p>Please be especially vigilant if you are asked on short notice<br \/>\nto confirm your booking, make a payment, or enter<br \/>\ncredit card details.<\/p>\n<div class=\"security-footer\"><strong><br \/>\nWhen in doubt: It is better to check with us<br \/>\nthan to share personal information with strangers.<br \/>\n<\/strong>Your Fair Hotel Team<\/div>\n<\/section>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-328","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/pages\/328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/comments?post=328"}],"version-history":[{"count":5,"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/pages\/328\/revisions"}],"predecessor-version":[{"id":334,"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/pages\/328\/revisions\/334"}],"wp:attachment":[{"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/media?parent=328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}