{"id":200,"date":"2026-05-22T13:44:00","date_gmt":"2026-05-22T11:44:00","guid":{"rendered":"https:\/\/europa.fairhotelgroup.de\/faq\/"},"modified":"2026-05-27T11:28:43","modified_gmt":"2026-05-27T09:28:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/europa.fairhotelgroup.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div  class='flex_column av-7w283-378cbd58c6ac02bbe65b8e755d170762 av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div  '     ><section  class='av_textblock_section av-mpgupi0x-7212ca77be2f0e703bfa7497d823c6ad '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>General Wallet Questions<\/h2>\n<p><strong>What is a digital room key in your wallet?<\/strong><\/p>\n<ul>A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.<\/ul>\n<p><strong>How can I tell if I can use a Wallet key?<\/strong><\/p>\n<ul>If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.<\/ul>\n<p><strong>I am not able to add my digital room key to Wallet. What should I do?<\/strong><\/p>\n<ul>Don&#8217;t worry: You can contact our support team at +49 69 742628 at any time and ask for assistance!<\/ul>\n<p><strong>Can I use a digital room key and a physical hotel key card at the same time?<\/strong><\/p>\n<ul>Yes, you can use both.<\/ul>\n<p><strong>What if I have multiple stays at a hotel?<\/strong><\/p>\n<ul>If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.<\/ul>\n<p><a href=\"https:\/\/europa.fairhotelgroup.de\/en\/apple-wallet-faq\/\">Link to: Room Key in Apple Wallet FAQ<\/a><\/p>\n<h3>Google Specific Questions<\/h3>\n<p><strong>What happens to my digital room key in Google Wallet if I lose my Android phone?<\/strong><\/p>\n<ul>If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete\/wipe a lost device. Find, secure, or erase a lost Android device &#8211; Google Account Help.<\/ul>\n<p><strong>Which devices support digital room key in Google Wallet?<\/strong><\/p>\n<ul>Android: Android 9 or higher with NFC turned on.<\/ul>\n<ul>Google Wallet: The latest version of Google Wallet app (recommended).<\/ul>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-200","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/pages\/200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/comments?post=200"}],"version-history":[{"count":3,"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/pages\/200\/revisions"}],"predecessor-version":[{"id":218,"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/pages\/200\/revisions\/218"}],"wp:attachment":[{"href":"https:\/\/europa.fairhotelgroup.de\/en\/wp-json\/wp\/v2\/media?parent=200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}